Employee Experience

Paper or Plastic? Reimagining Touchpoints to Increase your Customers’ Satisfaction

by Julie Dubuc | Jun 1, 2022 | Blog, Customer Experience, Featured, Mapping Customer Journeys, User Experience

Grocery shopping. A necessary evil. One of my least favorite tasks is grocery shopping. Oddly, it’s not the actual shopping I dread. It’s spending time putting groceries away that annoys me most. Whether I’ve skipped in-store shopping and ordered groceries online for pick up or delivery, I dread what I’ll find when I look inside the bags. As a researcher and experience journey mapper, I often look at my activities as a series of touchpoints, starting when I leave my home until all the groceries are put away.

Comfort zones, transitions, and finding a career diamond in the rough

by Lexi Jones | Apr 26, 2022 | Blog, Employee Experience

In October of 2020, I found myself sitting in the library searching Linked In, looking for a job. Graduation was coming up in a couple of months, and I wanted a plan. Having spent the past four years in a small beach town, I was very comfortable with my daily routine....

What if your growth mindset isn’t growing? Have passion and a plan.

by Victoria Kelsey | Apr 18, 2022 | Blog, Customer Experience, Employee Experience, User Experience

How many of us have been involved in a brainstorming session, and the ideas just keep coming? One after another. Each brilliant idea leads to exciting discussion and then more brilliant ideas erupt until your sticky notes or Miro board are filled with amazing ideas. Everyone is sure these ideas will grow the company to be the best in the industry. We are all going to be wealthy! Our customers are going to be loyal brand evangelists! And then…

Framing Business Relationships: How to bring happiness to your work day

by Lexi Jones | Apr 1, 2022 | Blog, Employee Experience

Relationships are the frameworks by which we define our connections. Whether with concepts, objects, or other people, everything in our lives is defined in terms of relationships. We spend approximately 25% of our time at work, so it is worth exploring the nature of...

Collaboration matters to me, and why I thrive in a healthy team environment.

by Lexi Jones | Mar 12, 2022 | Blog, Employee Experience

When I think of a healthy work environment, many phrases come to mind. Flexibility, compassion, positive values like respecting others and their opinions, showing personal accountability, being reliable, team collaboration, and open communication. The list can go on...

Tripwires or Flashlights: Which One Dominates on Your Team

by Victoria Kelsey | Mar 2, 2022 | Blog, Employee Experience

A few weeks ago, our team was in a meeting discussing a collaborative project and one of my teammates made a comment that was enlightening. It’s been stuck in my head ever since. My teammates’ comment was made regarding a surge forward in deliverables completed during...

Do poorly led meetings leave you wanting to set your laptop on fire?

by Julie Dubuc | Feb 25, 2022 | Blog, Employee Experience

Virtual meetings, screen and camera fatigue are realities of remote work. As I sat down to write today, I admittedly wanted to go for a walk or take a nap! A morning full of virtual meetings has left me feeling fatigued and sees me reaching for caffeine to solve this...

Transitioning from In-Person to Remote work, A Gen Z Experience

by Lexi Jones | Feb 16, 2022 | Blog, Employee Experience

As I walked across the stage in December 2020, I hadn't imagined I would be looking for a job after college in the middle of a pandemic. Throughout my last semester, applying for jobs was challenging. I was overwhelmed, not knowing what I wanted to do or where I...